b'DAYTODAYPractical help with the operations and ministry of your organization FULL PLATETyler PeoplesJoyThe secret ingredientW e have all had, ontomers always enjoy eating it. the service sector. The service at least one occa- This struck me that he wassector comprises all jobs in sion, an incredibleable to identify that the disheswhich people are helping other customer service experience. Ithe chef enjoys preparing arepeople, whether that is helping remember a time when my wifethe same dishes the customerswith their investment strategies and I went to an Indian restau- enjoy eating. I have orderedor helping to celebrate a wed-rant, and our server was soLamb Bukhara many times atding anniversary. Given that our attentive and confident. I specif- many other restaurants, and iteconomy is driven by this sector, ically remember asking him forhas never been the same. ThatI cannot overstate how impor-night there was a secret ingre- tant it is to give customers the dient, something that made allhighest quality experience. the difference. The secretThese types of customer experi-ingredient was joy! ences start with joy as one of the On the flip side, not all cus- fundamental ingredients.tomer service experiences areUnlike other ingredients you marked by joy. In fact, many ofmight find on the spice rack or our customer service experi- in the refrigerator, joy cannot be ences can be described as any- bought, harvested, or found any-thing but joyful. From mywhere outside of the heart of the a recommendation on themany years in the hospitalityone who is serving. Luke 6:45 entre; he boldly recommendedindustry, I strongly believe thattells us, A good man out of the the Lamb Bukhara. We orderedjoy in the workplace, joy in thegood treasure of his heart brings it and loved it. At the end oftask, and joy in serving othersforth good; and an evil man out our meal, we thanked him forare what create a quality serv- of the evil treasure of his heart the recommendation. He toldice experience. brings forth evil. For out of the us that he had never actuallyOne of the most valuableabundance of the heart his eaten it because he is a vegetar- resources in todays economy ismouth speaks (NKJV). A chef ian. He explained that he enjoyshigh-quality customer service.can interpret this verse to say, recommending the lambAccording to government data,Out of the abundance of the because he knows that the chef68 percent of our nations grossheart the chef cooks. Joy is enjoys making it and his cus- domestic product is driven byalways in season! \x03Tyler is catering manager for Springs Rescue Mission. During his 10 years in the food services industry, he has been recognized as the Best Chef in Colorado Springs by the Colorado Springs Restaurant Association, and was awarded Chef of the Year in 2014 by the American Culinary Federation. Contact him at firstname.lastname@example.org WWW.CITYGATENETWORK.ORG JULY/AUGUST 2021'