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Guest Services Manager

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it to the Best Christian Workplace 2 years in a row? If so, we want to talk with you!



As a Guest Services Manager you will lead a team of staff, interns and volunteers to create a safe, healing environment for women and children in a Christian residential program. Oversees the Guest Services Team and functions of the Women and Children’s Ministries, including customer service, front desk reception and security, facility staffing and scheduling, and administrative functions.



Due to the sensitive nature of this ministry location, we are only able to consider females for this position.

Schedule

Monday-Friday 8:00 AM- 5:00 PM



Responsibilities

Supervise the Guest Services team to ensure professionalism, competence and Christ-like customer service is extended to all guests/volunteers and staff who enter the building.
Work closely with Senior Director of Women and Children’s Shelter to establish and implement goals for assigned areas.
Provide organizational, spiritual, and administrative leadership to all direct reports, and volunteers, including hiring, on-boarding and training of new staff, time sheet approval, development, scheduling, coaching and performance management and other support related to personnel issues.
Work proactively with WCM leadership team, Mission staff and ministry partners to continually develop and improve quality services provided to homeless individuals and families, staying on top of any potential problematic operational issues.
Oversee reception and customer service functions at Hope Place, including handling visitors, checking-in volunteers, answering phones, ensuring the highest level of customer service at Hope Place.
Oversee the intake process including inquiry calls, phone screens, intakes and bedlist.
Maintain weekly staff and intern schedule including vacation schedules, shift coverage and special events, ensuring adequate staffing of the Hope Place facility 24 hours a day, seven days a week.
Oversee proper handling of guest communication, including mail and phone messages, protecting the confidentiality of guests.
Oversee the updating and organizing of guest and staff information (photos, directory info, etc) and facility incident documentation.
Promote spiritual health and unity at WCM by presenting a Christ-like demeanor in interactions with guests, staff, callers, visitors, and donors.
Attend and participate in all Mission, Division and Department meetings and training, as required.
Any other job-related duties as assigned by supervisor.
Qualifications
An Associate Degree is required. A combination of education and 3 years of relatable experience may be substituted for a degree
Two years’ experience working in a Social Services setting is highly preferred
1+ years of experience working working with Homeless Population is preferred.
2+ years of experience managing a team is required.
Proficient in Microsoft Office Suite
Experience working with a CRM system (Clarity) is preferred
Possess a valid Washington State Driver’s License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
Clean driving record
No current suspensions or revocations
At least 21 years of age


Benefits

All regular fulltime employees are eligible to participate in our generous benefits package:

Medical / Vision with generous dependent coverage
Dental - 100% company paid
Long-Term Disability 100% company paid
Basic Life Plan 100% company paid
Voluntary Products (Aflac and Guardian)
EAP and 24/7 Virtual Mental Health 100% company paid
4 weeks of paid vacation (prorated based on hire date)
11 paid holidays + 1 Floating Holiday
Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program


Work Environment

While performing the duties of this job, the employee is frequently required to stand, walk or sit for extended periods of time; bend, stoop or reach. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Regularly lifts up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.



Statement of Faith

We believe the Bible to be the inspired, the infallible, authoritative Word of God.
We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right-hand of the Father, and in His personal return in power and glory.
We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential.
We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
We believe in the spiritual unity of believers in Christ.


Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.



Vision Statement

To see every homeless neighbor - beloved, redeemed, restored



Pre-Employment

This position is subject to a pre-employment criminal background check and must be able to pass a 5 panel drug screen.

Time:  Full-Time
Salary:  Hourly
Category:  Other

Updated:
8/9/2023 5:56:23 PM