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Support Services Associate II

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it to the Best Christian Workplace 2 years in a row? If so, we want to talk with you!

As the Support Services Associate II, you will be responsible for maintaining facility safety, order, and cleanliness and will provide backup assistance to other staff. In addition, you will provide work therapy support to guest and assist in coordinating volunteers.

(Due to the sensitive nature of these essential job duties we are only able to consider females for this position)

Monday- Friday 8:00 AM- 5:00 PM


Work closely with Case Management to manage guest work therapy (janitorial, kitchen, etc.) scheduling
Train guests in how to perform work therapy tasks
Schedule and conduct safety meetings with guest enrolled in work therapy
Work with Support Services Administrator to coordinate volunteer activity
Perform janitorial duties, including duties left over from a different shift.
Assess and record safety hazards and maintenance needs.
Perform random and frequent walks through the entire interior of the building. Record evening report in the staff log at the end of each shift.
Handle issues that may arise with individuals during an overnight night sift (if applicable)
Do occasional room checks or searches as needed.
Respond to emergency calls on overnight phone (if applicable)
Act as backup to Guest Services by performing Breathalyzer tests and Urine Analysis drug screens for individuals entering the building after curfew or returning from the hospital.
Act as backup to assist in covering front desk (phones and monitoring visitors)
Record and organize messages for clients and staff.
Provide referrals for callers when necessary.
A high school diploma or equivalent is required.
2+ years of customer service experience is highly preferred
1+ years of experience working in a food service or kitchen environment is highly preferred
Food handler’s card is required
Staying awake during overnight hours (if assigned to that shift) is required.
Customer Services experience is highly preferred
Previous janitorial experience is preferred


All regular fulltime employees, you are eligible to participate in our generous benefits package:

Medical / Vision with generous dependent coverage
Dental - 100% company paid
Long Term Disability – 100% company paid
Basic Life Plan – 100% company paid
Voluntary Products (Aflac and Guardian)
EAP and 24/7 Virtual Mental Health – 100% company paid
4 weeks of paid vacation (prorated based on hire date)
11 paid holidays + 1 Floating Holiday
Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.

Statement of Faith

We believe the Bible to be the inspired, the infallible, authoritative Word of God.
We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential.
We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
We believe in the spiritual unity of believers in Christ.

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored


This position is subject to a pre-employment criminal background check and must be able to pass a 5 panel drug screen.

Time:  Full-Time
Salary:  Hourly
Category:  Administrative Support

8/9/2023 5:59:49 PM

Job Contact:
JC Chavez
(206) 723-0767

Send Resume

PO Box 202
Seattle, WA 98111-0202

(206) 723-0767

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