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Support Services Manager

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you!

(Due to the sensitive nature of these essential job duties we are only able to consider females for this position)



The Support Services Manager works with a team of staff to help create a safe, healing environment for women and children in a Christian residential program. Oversees the Support Services functions of Hope Place, including customer service, housekeeping and maintenance functions. Fosters a culture of service and teamwork and to develop future leaders.



Shift Schedule

Monday - Friday from 8:30am - 5:00pm with occasional weekends, holidays, and evenings when needed.



Responsibilities



Supervise two Support Services Coordinators, and two overnight Support Services Coordinators with occasional On-Call staff who work with Support Services.
Oversee the housekeeping, maintenance and facility safety functions at Hope Place and other WCM transitional sites (ReNOVO).
Work closely with the Mission’s Facilities Department to ensure work orders are opened and completed appropriately.
Oversee and maintain emergency and safety and emergency plans at Hope Place and other WCM transitional sites.
Oversee inventory and ordering of all necessary supplies at Hope Place and offsite WCM properties.
Oversee the updating and organizing of room information, including Guest move in move out inventories for Hope Place and transitional sites including the implementation and oversight of damage deposits.
Participate as a member of the Mission’s Safety Committee.
Oversee setup and teardown of Hope Place graduation and other special events including audio and video setup.
Oversee all donations given to Hope Place.
Oversee the Boutique and volunteers who help organize and run it.
Gather information and complete monthly reports as assigned.
Work proactively with WCM leadership team, Mission staff and ministry partners to continually develop and improve quality services provided to homeless individuals and families, staying on top of any potential problematic operational issues.
Oversee the maintenance of professional and confidential client files related to case management and other services provided at various Mission sites.
Drive between various ministry locations as needed.
Promote spiritual health at HP by presenting a godly demeanor in interactions with residents, callers, visitors, and donors.
Attend and participate in all Mission, Division and Department meetings and training, as required.
Any other job-related duties as assigned by supervisor.
Qualifications
High school diploma or equivalent required.

Possess a valid Washington State Driver’s License and be able to meet the standards of the Mission driver criteria required, including but not limited to:
Clean driving record
No current suspensions or revocations
At least 21 years of age
Excellent organizational and interpersonal skills.
Excellent written and verbal communication skills.
Ability to multi-task, including answering multi-line phone.
Ability to maintain courteous attitude in all situations.
Knowledge of Microsoft Word, Excel and Outlook


Benefits

All regular fulltime employees, you are eligible to participate in our generous benefits package:

Medical / Vision with generous dependent coverage
Dental - 100% company paid
Long-Term Disability 100% company paid
Basic Life Plan 100% company paid
Voluntary Products (Aflac and Guardian)
EAP and 24/7 Virtual Mental Health 100% company paid
4 weeks of paid vacation (prorated based on hire date)
11 paid holidays + 1 Floating Holiday
Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program


Work Environment

While performing the duties of this job, the employee is frequently required to stand, walk or sit for extended periods of time; bend, stoop or reach. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Regularly lifts up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.



Statement of Faith

We believe the Bible to be the inspired, the infallible, authoritative Word of God.
We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right-hand of the Father, and in His personal return in power and glory.
We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential.
We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
We believe in the spiritual unity of believers in Christ.


Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.



Vision Statement

To see every homeless neighbor - beloved, redeemed, restored



Pre-Employment

This position is subject to a pre-employment criminal background check and must be able to pass a 5 panel drug screen.

Time:  Full-Time
Salary:  Hourly
Category:  Program Management

Updated:
7/31/2023 3:53:52 PM