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Director of Housing Services

Summary of the Role
This position is responsible for oversight of all aspects of the housing services provided to guests transitioning from homelessness into housing. The Director of Housing Services will provide leadership to the Housing Program Coordinator, Housing Advocates/Aftercare staff. This person will act as the organization’s liaison with community partners and various stakeholders within the realm of housing opportunities. To reach a goal of providing a variety of best practice housing models that will ensure guests who exit into housing are successful in their transition to independent living, never to return to homelessness.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Mel Trotter Ministries Staff Attributes

We expect all staff to project and exemplify a passion for a faith-based approach to advocacy for the guests, to be humble, supportive team players, who acknowledge their gifts and those of others, are truthfully transparent, seek input from others, admit and learn from mistakes, are highly coachable and approachable. We expect a hungry, innovative, goal-oriented, eager contributor, who shows a dedicated work ethic. We expect our staff to exhibit empathy, compassion, active listening, to be self-aware, sensitive across racial, class, and cultural lines, ethics, and approachability. We look for work habits of punctuality, dependability, accountability, responsibility, cooperation, team participation, integrity, problem-solving, and overall positivity.

These attributes, combined with the performance of one’s duties and achievement of goals will be equated with the quality of one’s overall job performance. Please refer to them often and feel free to ask for feedback on these areas regularly.












Job Plan

Leadership:
Provide support to housing program staff through weekly meetings
When appropriate attend house visits with housing program staff
Provide 90 days goals and annual evaluations, as well as regular coaching and supervision for aftercare and housing staff.

Community outreach: Responsible for fostering additional community partnerships that align with meeting the goals of this program
Develop and maintain relationships with various agencies, property managers, and other key stakeholders
Participation at bi-monthly Continuum of Care meetings

Program growth:
Maintain updated knowledge of best practice models around housing and use this information to grow and develop the existing housing services program
Work in close collaboration with MTM leaders to develop innovative housing solutions, based on research of models and trends.
Responsible for ensuring that data tracking and reporting through HMIS and Mission Tracker is being conducted
Conduct case plan audits, ensuring all Federal Home Loan Bank (FHLB) requirements are met and compliance is maintained. Provide oversite of all FHLB reporting and audits.
Proactively seek new funding streams, in collaboration with leadership and the grants team to support housing development and growth of the current program. Assist grants team with the preparation of grants as deemed appropriate
Research and implement innovative ways to maintain contact with guests after they have completed the aftercare program. With a focus on outcome data.


Qualifications
Proficient with Microsoft Office Suite
Bachelors Degree in Social Work or Human Services, or equivalent years experience in a related position
• Detail-oriented, highly organized
• Exceptional verbal and written communication skills, including business writing
Valid drivers license




Working Conditions
Regular standing, walking, climbing, crouching, bending, pushing, or pulling
Understand, speak, read, and write fluent English
Ability to communicate verbally and to accurately hear, with hearing correction
Ability to see 20/20, with vision correction
Able to lift up to 50 pounds occasionally, and up to 35 pounds regularly
Able to use fine motor hand functions
Frequently exposed to varying temperatures from below 32 degrees to above 80
Degrees

Time:  Full-Time
Salary:  Exempt
Category:  Other

Updated:
3/3/2022 10:46:35 AM

Job Contact:
Ed Robinson
(616) 558-8701

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225 Commerce Ave SW
Grand Rapids, MI 49503-4107

(616) 558-8701

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