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Laura's Home Program Manager, Cleveland

**Must apply at

Position Overview

Supports organizational operations by maintaining program systems and supervising staff.

Essential Job Functions

Oversee all aspects of services, safety and operation of Laura's Home
Coordinate program planning and supervision of residents with The City Mission staff
Facilitate team meetings, providing direction on program planning and implementation
Coordinate with other managers to ensure all staff are participating in prescribed resident services and program implementation
Coordinate intake and exit process
Play a significant role in program and process improvements to ensure the goals of the leadership team are being met
Communicate regularly with staff and residents the Laura's Home services and expectations
Communicate regularly with the leadership team regarding service and program effectiveness, trends in crisis services, and knowledge of other community based programs
Coordinate resident activities, providing enriching classes, programs, activities and services that are consistent with and agree with the Mission of The City Mission
Ensures statistics are being collected accurately, communicating any changes that require adjusting statistics collection
Establishes program standards; measures results; makes necessary adjustments.
Informs management by analyzing statistics, summarizing information and identifying trends.
Recruits, selects, and trains salaried/unsalaried staff.
Coaches, counsels and disciplines employees; conducts performance evaluations.
Maintains professional knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Plans and implements systems, layouts, and equipment procurement.
Prepares annual budget; schedules expenditures; analyzes; initiates corrective actions.

Professional Qualifications

Bachelors Degree
Ability to work in a fast-paced, challenging and dynamic environment
Excellent interpersonal skills and the ability to maintain a positive collaborative
relationship among staff
Crisis intervention and conflict resolution skills
Experience in supervision and management
Microsoft Office proficient
Supply management skills
Expense budget tracking skills
Delegation skills
Process management skills
Reporting skills

Spiritual Qualifications

Professes Jesus as Lord and Savior
Believes the Bible to be the inspired, infallible, & ultimate authoritative Word of God (II Timothy 3:16; II Peter 1:21)
Patterns life after the example of Jesus and the commands and principles found in the Bible
Desires to serve the Lord in the ministry of rescue

Essential Physical and Mental Functions

Remains in a stationary position 30% of the time
Stand or walk for up 60% of the time on various surfaces (tile, concrete, carpet)
Climb stairs occasionally
Occasionally bend/twist at waist/knees/neck to perform various duties
Constantly operates a computer
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
Constant mental alertness and attention to detail required while setting priorities and following up on assignments
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
Must be able to frequently prepare written reports and logs in neat, legible handwriting;
Must be able to communicate professionally via computer programs such as Microsoft Outlook
Must be able to read and understand all operating procedures and instructions
Must be able to handle pressure of constantly working with individuals in crisis

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**Must apply at

Time:  Full-Time
Salary:  Exempt
Category:  Program Management

1/11/2022 10:27:47 AM

Job Contact:
Jami Swain
(216) 431-3510

Send Resume

5310 Carnegie Ave
Cleveland, OH 44103-4360

(216) 431-3510

Please click here to view more details for this job: LH Program Manager - Job Description.pdf
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