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Tech Support/Student Services (work from home)

City Vision University is an online-only, Christian institution with the goal of providing radically affordable online education to those serving the poor, addicted and underserved ( The school provides Bachelors Degrees and Certificates in Addiction Studies, Nonprofit Management, Business and Christian Ministry and an MBA. It is a program of the Christian nonprofit, TechMission, and was originally founded in 1998 by the Association of Gospel Rescue Missions.

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The Technical Support for Student Services position reports to the President of City Vision University. The position is full-time and is a work-from-home position anywhere in the United States. Duties include:

Student and Faculty Technical Support
* Provide first-tier technical support for our Learning Management System (Populi) to existing students and faculty and refer any second-tier problems to the COO.

Student Support
* Answer phones, respond to email and chat requests to provide support and encouragement to students.
* Ensure student information records are accurate each term, including registrations, starts, completions, and grades, and enroll students in courses as requested.

Faculty Records Management
* Compile faculty records to ensure DEAC, state and federal standards for record-keeping are met.

Online Course Maintenance
* Maintain syllabi, online course listings, online courses in course management system, copy courses each term and perform proofreading, link checking and other accuracy checks each term.

Required Qualifications
* Individuals must have at least an accredited Bachelor's degree.
* Individuals must either have a degree in a technical/STEM field or have significant work experience with technology.
* Have a demonstrated commitment to our Christian mission.
* Individuals applying for this position should have very strong organizational skills and should be very detail-oriented.
* Technical skills required: familiarity with basic database concepts like running reports, expertise in Google Docs, Google Spreadsheets, Microsoft Word, Excel Spreadsheets and Windows.
* U.S. or Canadian citizen, U.S. or Canadian national or lawful permanent resident alien.

Pay and Benefits
* $33,000 annual salary. May be negotiable for exceptional candidates.
* Health Insurance
* Free tuition in City Vision University for yourself and immediate family members including City Vision’s • • MBA program
* Work from home (will always be a work from home position even after COVID-19 crisis)

Time:  Full-Time
Salary:  Exempt
Category:  Information Technology

7/28/2020 10:06:48 AM

Job Contact:
Andrew Sears
(816) 708-0798

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1100 E 11th Street
Kansas City, MO 64106-3028

(816) 708-0798

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