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Chief Operating Officer

Position Summary: The Chief Operating Officer (COO) is a key member of the Executive Leadership Team and works closely with the CEO, CFO, CDO and Directors. The COO is well organized, an excellent communicator and is results-oriented. The COO focuses primarily on the day-to-day functions of PRM. The goal of the COO is to oversee ongoing operations and procedures, and to drive extensive and sustainable growth in its programs, functions, and departments.

Competencies: Servant leadership; strategic thinking and planning, results driven, business and administrative skills, ability to collaborate and make decisions that support the Mission. Has the ability to operationalize and manage financial goals and objectives as part of the strategic plan. Ability to oversee employee and staff planning for programs, functions, and departments. Excels at delegating tasks and has exceptional communication and active listening skills.
Essential Functions

Christian Values:
• Collaborate with others in leadership and prayerfully seek the wisdom and exercise the discernment necessary to recognize the leadership the Lord wants for the Mission.
• Lead and participate in devotions, prayers or other organizational activities that promotes Christian values.
• Be a solid and credible witness and exhibit a lifestyle that exemplifies Christ in character and actions.

Efficiencies/Effectiveness:
• Routinely reports to the CEO and provide reports on efficiencies, effectiveness & status of programs, functions, and departments.
• Oversee daily operations of PRM and works with team members for sustainable growth
• Prepare statistical reports and narrative reports as requested.
• Contribute to PRM’s strategic plan and direction in collaboration with the CEO and senior staff (Chiefs and Directors).
• Utilize the Strategic Plan and general priorities to monitor and set goals for efficiencies & effectiveness of programs, functions, and departments.
• Create comprehensive reporting metrics based on result-oriented performance of programs, functions, and departments.
• Design models and evaluate organizational performance by analyzing and interpreting data from metrics.
• Work collaboratively with senior staff to identify process/systems changes in programs, functions, and departments in order to be more effective and efficient while still maintaining quality in client services.
• Evaluate effectiveness of programs, functions, and departments based on client satisfaction and/or other related measures of success.
• Assist the CEO in fundraising and new ventures, as needed.

Systems:
• Collaborate with senior staff to develop and implement plans, systems, and processes that impact other areas.
• Ensure that the 2-way feedback mechanism is promoted and utilized to the betterment of PRM, staff, and clients.
• Ensure that PRM quality standards, policies, and procedures are communicated and observed.
• Ensure that there is optimum functionality (structure & personnel) to support sustainable growth.
Operations:
• Provide day-to-day leadership and management of Directors who are direct reports.
• Assign goals and responsibilities based on overall PRM objectives to team members and work with them to develop strategies to achieve the goals.
• Oversee and work collaboratively and creatively with senior staff in the creation/design and delivery of programs, functions, and departments, and the re-engineering of those areas of focus.
• Establish procedures as needed for compliance in programs, functions, and departments for employees that serve in these related areas.
• Oversee programs, functions, and departments while providing support necessary for on-going issues, concerns and implementation.
• Ensure that program and service delivery staff maintain positive relationships with clients, other staff, and external stakeholders.
• Facilitate PRM’s relationship with University/College partners in providing quality internships for students.
• Manage relationships with partners and vendors

Personnel:
• Act as a leader and advisor to PRM leaders on programs and services.
• Recruit, supervise, evaluate, and develop program and service staff.
• Develop a high-performance team culture that is focused on leadership and accountability at all levels, continuous learning, collaboration, measurement, and achievement.
• Work collaboratively with senior staff to translate high level organizational objectives into lower level program and employee driven goals.
• Ensure appropriate coaching and training necessary for maximum performance of employees in programs and services.
• Work collaboratively with Human Resources and oversee the attracting, retention and onboarding of employees that work in programs and services.
• Work collaboratively with senior staff and Human Resources on a routine analysis of employee satisfaction, retention, knowledge learning, on-boarding, and other staffing metrics and recommend changes.
• Practice effective problem-solving and informed decision-making
• Provide day-to-day guidance regarding programs and services
• Attend and participate in all management meetings as required.

Culture:
• Provide consistent leadership, coaching and mentoring of Directors/Chiefs
• Work with Human Resources to identify and provide tools & resources for maximum performance of employees (continued learning, coaching, training, on-boarding)
• Collaborate and guide Human Resources in the attracting, retention, and onboarding of employees
• Foster and empower leadership to make day-to-day decisions within the scope of their position
• Continuously promote the Mission, Vision and Values to all staff as a benchmark of PRM.

Budgetary & Finance:
• Develop annual budget for daily operations and make recommendations to the CEO.
• Manage team and initiatives within the budget allocated for daily operations.
• Oversee and ensure timely reporting and disbursements from the PRM budget.
• Collaborates with the CEO, and senior staff in making budget goal adjustments as needed.





Development:
• Assists the CEO and CDO in fundraising, public relations, special events or promoting PRM ventures as requested.
• Works collaboratively with Development to provide necessary information needed for grants and other fundraising activities.
• Network and collaborate with other service providers, the Christian community, and volunteers to promote the enhancement of quality services and partner relationships.


Regulatory:
• Ensure compliance with all legal, regulatory, licensing and accreditation requirements to include holding staff accountable for compliance with required regulations and procedures.
• Maintain appropriate internal controls and procedures within programs, functions, and departments.

Education/Experience

• Master’s degree in Administration, Ministry, Social Work, or related field from an accredited college or university. A combination of education and experience may be substituted for the Master’s Degree.
• Minimum 10 years’ experience in developing, implementing, and monitoring Christ-centered programs, functions, and departments dealing with clients who experience life controlling issues such as homelessness, addiction, domestic violence, trauma recovery, etc.
• Minimum 10 years’ experience managing and developing a team of professionals.
• Experience building and maintaining relationships with external groups to include volunteers, churches, ministries, educational institutions, government, social service agencies, etc.
.

Skills

• Must have strong demonstrated leadership, administrative, and supervisory skills.
• Ability to carry out responsibilities in accordance with PRM's policies and procedures as well as applicable laws.
• Strong problem-solving and conflict resolution skills using biblical based principles.
• Ability to interpret and incorporate Biblical principles and related scriptural references into programs, functions, and departments.
• Experience in interviewing, hiring/termination and training employees; performance management.
• Ability to gain working knowledge of local and regional social service resources.
• Good organizational skills and proficient in Microsoft Office software programs.
• A solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions.
• Trustworthy with confidential material and information.
• Professional manner, appearance, and communications.
• Flexible schedule, position requires weekend and evening events.
• Must meet and maintain the requirements of being an approved driver and driving a personal vehicle on PRM business.
• Fluency in Spanish a plus.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/ or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable the individual with disabilities to perform the essential functions.

Time:  Full-Time
Salary:  Exempt
Category:  Other

Updated:
7/18/2019 7:38:05 PM

Job Contact:
David Larimer
(602) 346-3324

Send Resume

1540 W. Van Buren St.
Phoenix, AZ 85007

(602) 346-3324

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