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Director of Emergency Shelter Services

JOB DESCRIPTION
Director of Emergency Shelter Services
Please apply via this link:
https://recruiting.paylocity.com/recruiting/jobs/List/4860/Denver-Rescue-Mission

The Director of Emergency Shelter Services (DESS) is an exempt position of Denver Rescue Mission and must hold to the doctrine and Constitution/By-Laws of DRM , and be willing to sign the Denver Rescue Mission Statement of Faith and Ministry Principles with Appendix.

Position Summary
The DESS reports directly to the Senior Director of Emergency Services and is responsible for upholding the policies as set forth by the Board of Directors.
The purpose of the Director of Emergency Shelter Services position is to provide management, direction, and oversight to Emergency Shelter Services located at Denver Rescue Mission owned facility at Holly Center and the City of Denver owned facilities. The shifts may vary due to Emergency Shelter needs.
Responsibilities

Operations and Administrative Duties
• Under the advisement of the Senior Director of Emergency Services, manage the shelter budgets.
• In coordination with the Senior Director of Emergency Services and Vice-President of Programs, work with the City of Denver and other Community partners to offer shelter services and resources.
• In coordination with the Senior Director of Emergency Services and the Vice-President of Programs, work with City of Denver personnel in adherence to contract terms and conditions and within city ordinances and agreements.
• For city owned properties, coordinate repairs and issue resolution through communication with various departments in the City of Denver, including the Facilities Department, Denver’s Road Home, IT Department and others as needed. Serve as a liaison between Denver Rescue Mission Staff and City of Denver personnel when needed.
• Work with the Accounting Department to complete Time and Effort reports for the City of Denver billing for 48th Avenue and submit relevant invoices in a timely manner
• Coordinate with the City of Denver to complete on-site projects at 48th Avenue
• Coordinate with Denver’s Road Home and their representatives to provide services to those utilizing the shelters
• Coordinate with the City of Denver to resolve issues as they relate to bus transportation to and from facilities.
• Provide the work hours needed to serve the poor and needy with staff, participants and volunteers to ensure DRM continues strong community relations.
• Ensure all necessary supplies are on-hand to operate each facility – including cleaning supplies, sheets, blankets, towels, mats/mattresses, furniture, etc.
• Coordinate the delivery of supplies to shelters with MOC.
• Work with the DRM Maintenance Department and contracted shelter contacts to address any maintenance issues in a timely manner a DRM properties.
• In cooperation with the Senior Director, approve timecards for all Emergency Shelter Services staff assigned to Holly Center and 48th Street.
• Serve as “Safety Coordinator” for Emergency Shelter locations, or appoint appropriate staff – serving on DRM’s Safety Council and working alongside Operations staff from other DRM facilities, insuring the overall safety and security of the Overflow Shelters.
• Attend the Shelter Providers Meeting and other relevant community meetings as assigned.
• Additional duties as assigned by the Senior Director of Emergency Services.



Safety and Cleanliness
• Manage the ESC team in utilizing De-escalation techniques in response to those resistant to staff, including tracking the training for Decoding conflict on a monthly basis.
• Through personal efforts and/or supervision of the Emergency Services Coordinator staff team, and relevant Community Involvement/Work Readiness hours:
o Ensure that the perimeter of the Holly Center and 48th Street shelter sites are free from loitering, encampments, distractions, etc. to the best of our legal ability, bringing campsites to the attention of Denver’s Road Home.
o Ensure that ESCs provide oversight to guests leaving the facility adhere to neighborhood agreements
o Ensure that check-in/entrance and exit of shelter guests to buses to and from the Holly Center and 48th Street sites are maintained according to policies and procedures.
o Ensure policies and procedures are upheld for each facility and associated services.
o Ensure that the interior of each facility, including common areas, chapels/classrooms, hallways, restrooms, offices, etc. are kept free of trash and personal belongings, and are cleaned on a scheduled basis.
o Ensure that bedding and towels are clean and available for guest use.
o Coordinate cleaning for contracted sites with the assigned vendors.
o Coordinate the daily cleaning of Holly Center and 48th Avenue with the DRM Operations custodial team.
o Coordinate laundry operations at both Holly Center and 48th Avenue.

Basic Services
• Through supervision of the Emergency Services Coordinator staff team, and relevant Community Involvement/Work Readiness hours, manage Services for both sites and all shifts
o Daytime: Coordinate cleaning, laundry service, and other functions as they pertain to the upkeep of the shelters.
o Plan and implement shelter exits, coordinating as needed with LSCC staff and contracted busing company
o Evening - shelter bed/mat assignments and check-in; 48th Avenue and Holly Center transportation
• Oversee Shelter statistics, ensuring that statistics are entered into SCRIBE daily; and that appropriate nightly reports are made available to the appropriate entities.
• Oversee the shelter reservation system at Holly Center
• Work with Operations team to update and implement appropriate reports for Holly Center and 48th Avenue
• Work with the DRM IT team to provide appropriate support and equipment for utilization of SCRIBE
• Provide oversight for sheltering services during inclement weather

Supervision of Staff
• Provide direct supervision to team leads for supervision of Emergency Shelter Services staff, including daytime and overnight staff, bringing any areas of concern to the attention of the Senior Director of Emergency Services. This includes all Emergency Services Coordinators assigned to the Holly Street and 48th Street; as well as any coordinator-level staff assigned to emergency services operations.
• Work with Under the advisement of the Senior Director, coordinate with Human Resources to hire and onboard new employees; providing appropriate training to new staff
• Conduct weekly meetings, both individual and group; coordinate group training as appropriate including Decoding Conflict, Bloodbourne Pathogen, and other related trainings; assign specific training to employees for employee development
• Schedule assigned shifts to provide appropriate coverage for all shifts at the facility
• Complete employee payroll functions approving request for time off and payroll approvals.
• Hold individual meetings with Emergency Shelter Services staff members, focused on their individual job performance and their professional development.
• Conduct employee 90 day and annual reviews, submitting them to the Senior Director of Emergency Services for approval; address performance issues through the Progressive Disciplinary process under the advisement of the Senior Director of Emergency Services and Human Resources.

Work Readiness/Community Involvement
• Oversee all Work Readiness/Community Involvement positions, through assignment to other staff, ensuring that each area is adequately staffed to meet the needs of the areas they support.
• Oversee the resident learning process providing opportunities for improving work ethic, life-skills, and job-readiness.
• Ensure that work readiness stations are operated as “real world” as possible with job descriptions, requirements and expectations.

Qualifications
• B.A. or comparable degree in Business, Education, or related field – or equivalent work experience.
• Previous experience in related field of endeavor preferred.
• Previous successful people and process management experience.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.
• Ability to manage, develop and train staff residents for their work roles.
• Must be a self-starter who is highly organized, able to prioritize, and highly flexible/adaptable
• Willing and able to accept feedback
• Able to maintain appropriate personal and professional boundaries
• Holds appropriate expectations for an emergency/support services environment and its clientele.
• Must possess a heart for ministry to low-income population.
• Strong computer experience with proficiency in MS Office Word, Excel and Outlook.
• Must be willing to work a forty hour work week with a minimum of 40% of time devoted to hours when Shelter is actively operating from 6:00 p.m. to 8:00 a.m.






The purpose of the Director of Emergency Shelter Services position is to provide management, direction, and oversight to Emergency Shelter Services located at Denver Rescue Mission owned facility at Holly Center and the City of Denver owned facilities. The shifts may vary due to Emergency Shelter needs.

Time:  Full-Time
Salary:  Exempt
Category:  Program Management

Updated:
3/19/2019 1:13:28 PM

Job Contact:
Jennifer Jann
(303) 297-1815

Send Resume

6100 Smith Road
Denver, CO 80216

(303) 297-1815

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